FAQ’s- Blend Deals

Most frequently asked questions

Shopping Basics

You can order easily using our online platform—just add desired items to your cart, log in, and follow the checkout steps. Blend Deals

After your order is placed, you’ll receive an order number and summary via email and SMS, and it will also be saved to your account for future reference

📦 Delivery Time

We aim to process and deliver all orders within 2 to 5 working days across Pakistan.

  • Multan & Major Cities: 1–2 working days

  • Remote Areas: 3–5 working days

Delivery time may vary during holidays or promotional periods.


💰 Shipping Charges

  • Orders under 5 KG: Rs. 199

  • 5–10 KG: Rs. 500

  • 10–20 KG: Rs. 1,000

  • Above 20 KG: Rs. 1,000 + Rs. 100 per extra KG

Final shipping charges are calculated at checkout based on order weight.


🕒 Delivery Schedule

Deliveries are made Monday to Saturday between 9 AM – 6 PM.
No deliveries on Sundays or public holidays.


🔄 “Delivery on Selected Date”

Want to receive your order on a specific date? Use our calendar tool at checkout to schedule delivery up to 4 days in advance (available in select cities).



🔄 Exchange Process

  1. Contact our support team at support@blenddeals.store

  2. Provide order number, product image, and reason for return

  3. Wait for confirmation and pickup instructions

  4. Send the item back (charges may apply)


💵 Refund Policy

If eligible:

  • Refunds are processed within 5–7 working days

  • You may choose store credit or refund to your original payment method

  • Shipping charges are non-refundable


By ordering online, you benefit from faster price updates and a streamlined confirmation and payment process—saving you valuable time.

We also offer same-day delivery in selected areas to get your purchases to you even quicker.

Payments

We currently accept Cash on Delivery (COD) across Pakistan. You can pay in cash when your order is delivered to your doorstep. We’re also working on adding online payment options soon for your convenience.

Yes, Pioneer,  BTC and Digital Currency are accepted

Yes, applicable sales tax is included in the product prices as per government regulations. There are no hidden charges—the total amount you see at checkout is what you pay.

Shipping & Returns

🔁 Return & Exchange Policy

At Blend Deals, your satisfaction is our priority.

✅ Eligible Return Conditions

We accept returns or exchanges if:

  • The item is damaged or defective upon arrival

  • The wrong item was delivered

  • The item is unused, unopened, and in its original packaging

You must report the issue within 7 days of delivery.


❌ Non-Returnable Items

We do not accept returns for:

  • Used or opened products

  • Clearance/sale items

  • Products without original packaging or proof of purchase

  • Perishable or customized goods

Depends on your location But 2 -3 Working Days

Cancellation Process

  1. Before Order is Shipped

    • Contact us immediately.

After Order is Shipped

Once your order has been shipped, it cannot be cancelled.

However, you may choose to reject the parcel at delivery, and it will be returned to us. Please note, shipping charges may still apply.

⚠️ Cancellation Conditions

  • Orders can only be cancelled before dispatch.

  • Custom or made-to-order items cannot be cancelled once processed.

  • Frequent or repeated cancellations may result in account review or suspension.

    💵 Refunds on Cancelled Orders

    • If you paid in advance (via online payment), your refund will be processed within 5–7 working days.

    • Refunds are issued via the same payment method used.

📩 Need Help?

For any shipping or return-related concerns, contact us:

  • 📧 Email: support@blenddeals.store

  • ☎️ Phone/WhatsApp: +92-3106691228

  • 🕒 Support Hours: Mon–Sat, 10 AM – 6 PM

Contact

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